Frequently Asked Questions

After Your Purchase

  • Order is typically processed 3-5 days after purchase
  • All items are shipped *Priority mail
    1.Priority Mail US expected delivery 2-3 days
    2.Priority Mail International expected delivery 7-10 days
  • A tracking number is provided with every order, regardless of destination.

What If I Want To Cancel My Order?

  • If you have mistakenly purchased an item or no longer want your purchase please use the contact page or email caretag directly at within 48 hours of your purchase, otherwise your item will be processed and shipped. Please note items cancelled on friday may not be refunded until the following business week.

What If My Package Is Lost?

  • Packages are usually delivered, however, on the off-chance they are not delivered caretag will investigate the situation and decide the best course of action to satify you, the customer.
    • Please use the contact page or email caretag directly at


  • No returns are accepted.

*Shipping times may Vary